Privacy Policy

1. Introduction

WURDX (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document creation and collaboration platform.

2. Information We Collect

Information You Provide

• Account Information: Email address, name, username, and password
• Content: Documents, text, images, and other content you create or upload
• Payment Information: Billing details processed through our payment provider (Paddle)
• Organization Data: Organization name and member information for team accounts

Information Collected Automatically

• Usage Data: How you interact with the Service, features used, and activity logs
• Device Information: Browser type, operating system, IP address
• Cookies: Used for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Send you technical notices, updates, and support messages
• Enable collaboration features with other users you invite
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Team Members: Content within your organization is accessible to other organization members
• Service Providers: Third-party vendors who perform services on our behalf
• AI Service Providers: When using AI features, content may be processed by third-party AI services
• Legal Requirements: When required by law or legal process

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted at rest (AES-256) and in transit (TLS 1.3).

6. Data Retention

We retain your information for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where required by law.

7. Your Rights and Choices

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information
• Export: Export your documents and content in standard formats
• Opt-out: Unsubscribe from marketing communications

8. Third-Party Services

• Payment Processing: Paddle
• AI Services: OpenAI, Anthropic (BYOK — you provide keys, we do not store prompts)
• Cloud Infrastructure: Supabase (AWS infrastructure)

9. GDPR & Your Rights

If you are located in the EU or EEA, you have additional rights under GDPR including the right to data portability and to lodge a complaint with a supervisory authority. Contact us at privacy@wurdx.com for any data requests.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes via email or through the Service. Your continued use after changes constitutes acceptance.